Case Management

All non-licensed individuals will be required to meet the following criteria:
1) Be 18 years of age or older;

• Have a high school degree or a GED; and
• 400 hours experience in human services or a related field through education, volunteering, or
• paid employment within the last 10 years.

Or

• Bachelor degree in human services or a related field of study.

2) Complete a SUMH approved 40-hour supervised case management practicum

3) Have the supervisor sign the Supervisor signature page

4) Receive a score of 70% or higher on Case management certification training/exam provided by the Office of
Substance Use and Mental Health (SUMH) that is designed to evaluate the applicant's basic knowledge about:

• behavioral health disorders
• ethical behaviors and attitudes
• case management skills

Paper exams will not be accepted.

If an applicant fails the SUMH examination twice within a 30-day period of time, the individual shall wait 30 days
before retaking the examination.

Each certified case manager is required to complete and document 30 training hours related to mental health, substance use, ethics, suicide prevention, and other similar services over the 3 year certification period. Training hours must include at least 4 hours of ethics and 3 hours of suicide prevention training. CMs are also required to take the Case management certification training/exam and receive a score of 70% or higher. 

There is a one month grace period after the expiration of the certification for a case manager to complete the recertification process.